Terms & Conditions
Welcome to Electrical Shop's official online store.
By accessing or using our website (Electricalshopmy.com), you agree to comply with and be bound by the following Terms and Conditions.
Please read carefully before making a purchase.
1. Product Descriptions & Pricing
We strive to provide accurate product information including descriptions, pricing, and images. However:
● Product colors may vary slightly due to screen settings.
● Prices are subject to change without prior notice.
● We reserve the right to correct any errors or inaccuracies at any time.
2. Order Acceptance & Fulfillment
● Orders are subject to stock availability, payment verification, and order review.
● We may cancel or refuse any order at our discretion. Full refund will be issued if cancelled.
3. Payment Terms
● We accept FPX, Credit/Debit Cards, eWallets, and installment plans (when available).
● All payments must be made in full before order processing.
4. Shipping & Delivery
● Delivery available within Peninsular Malaysia only.
● Estimated delivery times are provided during checkout; delays may occur during peak periods or due to unforeseen events.
● Customers are responsible for providing accurate delivery information. Re-delivery charges may apply for incorrect addresses.
5. Order Cancellation & Refunds
● Orders can only be cancelled before dispatch.
● For defective or incorrect items, please contact support within 3 days of receipt.
● Refunds will be processed within 30 working days upon approval.
6. Warranty & After-Sales Support
● Most products are covered under the manufacturer’s warranty.
● Proof of purchase is required for all warranty claims.
● Customers must contact the brand’s service center for warranty support.
7. Promotions & Loyalty Programs
● Discount codes or vouchers may be offered (terms apply).
● Loyalty points are non-transferable and not redeemable for cash.
● We reserve the right to amend or terminate promotions at any time.
8. Use of Website
● Do not misuse or attempt to breach website security.
● Do not copy or distribute content without prior consent.
● Provide truthful information and maintain account confidentiality.
9. Intellectual Property
All website content, including logos, product descriptions, and images, are property of Electrical Shop or its partners.
Unauthorized use is strictly prohibited.
10. Limitation of Liability
We are not liable for indirect, incidental, or consequential damages.
Our total liability is limited to the amount paid for the relevant purchase.
11. Governing Law
These Terms are governed by Malaysian law.
Any disputes will be handled in Malaysian courts under the jurisdiction of Ipoh.
12. Contact Us
For any questions about these Terms, please contact us via WhatsApp:
📞 +60 16 555 8386
🔗 https://wa.me/60165558386