Frequently Asked Questions (FAQ)
1. About Our Products
Q: Are your products genuine and safe for home use?
A: Absolutely! All our items are 100% genuine, SIRIM-approved, and covered by the original manufacturer’s warranty. We carefully select our brands so you can shop worry-free for your family.
Q: How do I know the product will fit my home needs?
A: Check the product specifications on the listing. If you’re unsure, our friendly support team can help you choose the right model for your home setup.
2. Ordering & Payment
Q: What payment options are available?
A: We accept FPX, Credit/Debit Cards, eWallets, and installment plans where available. Payment is secure and processed before shipping.
Q: Can I cancel or change my order?
A: You can cancel before dispatch. Once the item is shipped, cancellation isn’t possible. For any cancellation, a full refund will be processed promptly.
3. Delivery & Installation
Q: How long will it take for my order to arrive?
A: Standard delivery usually takes 2–5 working days. For bulky items or special arrangements, it may take up to 7 working days.
Q: Can you deliver to my apartment or upstairs unit?
A: We provide door-to-door delivery. Extra charges may apply if stairs need to be climbed or special access is required. Please check with us before ordering.
Q: Do you offer installation?
A: Installation is not included unless stated in the product listing. Charges vary depending on item type and complexity. Pre-booking is required.
Tip: Record an unboxing video when you receive your package—this helps if there’s any damage during transit.
4. Returns & Refunds
Q: Can I return an item if I change my mind?
A: Yes, but the product must be unused, unopened, and in original packaging. Notify us within 3 days of delivery. Return shipping is at your own cost.
Q: What if my item arrives damaged or defective?
A: Don’t worry—we’ve got you covered! Send us photos or videos immediately. We’ll arrange a replacement or refund depending on the situation.
5. Promotions & Loyalty
Q: Can I combine discount codes?
A: Usually, discount codes cannot be combined, unless specifically stated. Loyalty points are non-transferable and cannot be redeemed for cash.
Tip: Follow us on Lazada, Shopee, TikTok, and Instagram for exclusive promotions and tips for your home appliances.
6. Support & Contact
Q: How can I get help if I have questions?
A: WhatsApp us at +60 16 555 8386 or click here.
Our team is happy to help with product advice, order updates, warranty claims, or delivery questions.
Tip: Keep your order number handy—it speeds up any support request.