Privacy Policy

At Electrical Shop, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website (electricalshop.com.my) and related services.

1. Collected Information

We only collect the information necessary for account registration, order processing, and providing you with a smooth shopping experience.

Information may include (but is not limited to):
● Name, email address, phone number, and delivery address
● Billing details and payment information (when applicable)
● Account login credentials
● Purchase history and customer preferences

All information is voluntarily submitted by customers during registration, checkout, or when filling out forms on our website.

2. Use of Personal Information

Your personal information may be used for the following purposes:
● To process and fulfill your orders
● To personalize and manage your account/profile
● To comply with internal, administrative, and legal requirements
● To update you on your order status or delivery progress
● To notify you about promotions, new products, and important updates

We ensure that your information is only used in ways necessary to support your shopping experience.

3. Confidentiality & Data Protection

We treat all personal information with the highest level of confidentiality.

● Sensitive details such as credit card numbers and bank account information are securely encrypted and protected.
● We will never sell, rent, or share your information with any third party, except when required by law or to facilitate payment and delivery processes.
● Only authorized personnel have access to your data for legitimate business purposes.

4. Cookies & Tracking

Our website may use cookies to improve your browsing experience and provide personalized services.
Cookies help us:
● Recognize returning visitors
● Remember your shopping preferences
● Analyze website performance and traffic patterns

You may choose to disable cookies in your browser settings, but this may limit some site functionalities.

5. Third-Party Services

We may engage trusted third-party partners (such as payment gateways and courier companies) to perform services on our behalf.
These partners are required to maintain strict confidentiality and use your information only for the intended purpose.

6. Your Rights

You have the right to:
● Access, update, or correct your personal information
● Withdraw consent for marketing communications at any time
● Request deletion of your account or personal data (subject to legal requirements)

To exercise these rights, please contact our support team.

7. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.
All updates will be posted on this page, and the “Last Updated” date will be revised accordingly.

8. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us via WhatsApp:
📞 +60 16 555 8386
🔗 https://wa.me/60165558386