Return & Refund Policy
At Electricalshopmy.com, your satisfaction is our top priority.
Every product we sell is 100% genuine, SIRIM-approved, and backed by the original manufacturer’s warranty.
While we take great care to ensure product quality, we understand that returns may sometimes be necessary.
1. Return Eligibility
To initiate a return, please notify us within 3 days of receiving your order.
Returns are accepted under the following conditions:
● The product must be unused, unopened, and in its original packaging.
● Items must be in the same condition as when received.
● Opened, used, or customer-damaged products are not eligible for return or refund.
● Beauty / personal care products (e.g. shavers, trimmers, hair dryers) cannot be returned due to hygiene reasons.
● For change-of-mind returns, customers are responsible for all return shipping costs.
● We are not liable for items that are lost or damaged during return transit.
2. Refund Process
Once the returned item is received, inspected, and approved, your refund will be processed within 7–14 working days (excluding shipping fees).
Refunds will be issued through the original payment method used during purchase.
Please note that processing times may vary depending on your bank or payment provider.
3. Damaged or Defective Products
To protect both you and us, we strongly recommend recording an unboxing video when opening your package.
If your item arrives damaged, defective, or incorrect, please contact us immediately and provide:
● Photos and/or video proof of the issue
● Your order number and contact details
Once verified, we will arrange for a replacement or refund, depending on the situation and product availability.
4. Need Assistance?
For all return or refund requests, please reach out to our support team:
📞 WhatsApp: +60 16 555 8386
🔗 https://wa.me/60165558386
We’re always here to help ensure your shopping experience is smooth, transparent, and worry-free.